Customer Service
We want you to enjoy Life's Otherside. If there's anything we can do to make you experience more enjoyable, please let us know. For general customer service inquiries, you can reach us through our Contact Us page or send us an email at support@lifesotherside.com
Life's Otherside FAQ
Shipping & Delivery
Life’s Otherside strives to ensure the most eco-friendly and quick delivery of your purchases. Once an order is received, it will ship within 48 hours. Please allow 4-7 business days to receive your shipment.
In most cases your order will ship on the ground through the US Postal Service as a part of their Green Initiative. They will utilize alternative fuel-capable vehicles (where available) and boxes made from recyclable materials. You can learn more about the USPS Green Initiative and its numerous awards for environmental stewardship here.
If you require your package in a shorter amount of time, please contact orders@lifesotherside.com and we will do our best to meet your needs. In an attempt to avoid unnecessary transit, if you order multiple items you may receive multiple packages as not all products ship from the same place. At this time, our shipping coverage does not include Alaska, Hawaii, APO’s, international locations, or PO boxes.
You will be charged for shipping as follows:
| Order Total | Shipping Charges |
| Up to $49.99 | $4.99 |
| $50.00 to $99.99 | $7.49 |
| $100.00 and Over | $8.99 |
Please note: Life's Otherside reserves the right to change the shipping method at its own discretion and expense. All shipping charges are subject to change at any time and without notice. Life's Otherside is not responsible for delays caused by weather or other natural disasters.
Return Policy
You may return new, unused, and unopened items from our website within 30 days of purchase by mail. Pending inspection, a refund will be issued to you for the value of the item including applicable taxes minus shipping charges. Please email returns@lifesotherside.com with your name, order number, item, and reason for return before shipping. We will then send you a return number and shipping instructions.
All shipping charges are the responsibility of the customer. Life’s Otherside is not responsible for any damage or loss in shipping. Therefore we strongly advise insuring items that you send back to us.
If an item is believed to be defective, we will send a replacement to the customer upon inspection of the defective item. The customer will be refunded for return shipping charges. Please allow 5-7 business days to process your return. For further inquiries please email returns@lifesotherside.com
